*** Due to higher fuel costs and disruptions to global shipping lanes, airlines have introduced a temporary fuel surcharge on selected air freight shipments. *** Current surcharge: Asia 0.95p/kg, USA 0.70p/kg, EU 0.80p/kg, Australia/New Zealand/Middle East 1.15 GBP, reviewed weekly. Effective from 17/03/2026. *** These are indicative surcharges. Please contact your agent or operator for carrier-specific rates. *** Due to higher fuel costs and disruptions to global shipping lanes, airlines have introduced a temporary fuel surcharge on selected air freight shipments. *** Current surcharge: Asia 0.95p/kg, USA 0.70p/kg, EU 0.80p/kg, Australia/New Zealand/Middle East 1.15 GBP, reviewed weekly. Effective from 17/03/2026. *** These are indicative surcharges. Please contact your agent or operator for carrier-specific rates.
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Privacy Policy

Connoisseur International Distribution Ltd
Latest update: February 2026


Introduction

Connoisseur International Distribution Ltd ("CID", "we", "us", or "our") is committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, store, and protect personal data when you use our website, CID CORE client portal, and our logistics and bonded warehouse services.

Data Controller

Connoisseur International Distribution Ltd
Unit 9 Egham Business Park
Ten Acre Lane
Egham
Surrey
TW20 8EY
United Kingdom

Contact email: hostmaster@cid-uk.com
Telephone: +44 (0)1895 438822

Personal Data We Collect

We may collect and process the following information:

  • Full name
  • Email address
  • Telephone number
  • Company name
  • Job title
  • Billing and delivery address
  • Shipment sender and recipient details
  • Shipment history and operational records
  • Account login credentials
  • Communications and correspondence
  • Website usage data and technical information

Lawful Basis for Processing

We process personal data under the lawful bases of contract performance, legal obligation, legitimate interest, and consent, in accordance with UK GDPR.

How We Use Personal Data

  • Provide logistics, storage, and shipping services
  • Operate and manage CID CORE client portal accounts
  • Manage shipments and customer records
  • Communicate with customers and service users
  • Comply with legal and regulatory obligations
  • Maintain operational and system security
  • Improve services and systems

Data Retention

Shipment, customs, and bonded warehouse records are retained for a minimum of 6 years and longer where required. Customer account and CORE system data are retained while accounts exist and thereafter as operationally necessary.

Data Sharing and Third Parties

  • Courier and logistics partners, including DHL, UPS, and FedEx
  • IT service providers and system administrators
  • Microsoft 365 email services
  • Website hosting providers, including GoDaddy
  • Cloud backup providers
  • Regulatory authorities where legally required

International Data Transfers

Personal data may be transferred outside the United Kingdom and European Economic Area under appropriate legal safeguards.

Data Security

We use secure servers, encryption, authentication controls, firewall protection, and monitoring to protect personal data.

Cookies

Our website uses cookies to ensure proper functionality and improve user experience. Users can control cookies through their browser settings.

User Rights

  • Access personal data
  • Correct inaccurate data
  • Request deletion where applicable
  • Restrict processing
  • Object to processing
  • Request data portability
  • Withdraw consent where applicable

Contact and Complaints

For privacy-related requests, contact hostmaster@cid-uk.com

You may also contact the Information Commissioner's Office (ICO): https://ico.org.uk

Changes to this Policy

This Privacy Policy may be updated periodically. The latest version will always be available on our website.

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Unit 9 Egham Business Park, Ten Acre Lane, Egham TW20 8EY, UK

+44 1895 438822

COMPANY

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SERVICES

  • Auction Wines Logistics
  • Overland Freight Solutions
  • Air Freight Solutions
  • Cross Trade Services
  • Global Sea Freight & Ocean Logistics
  • Seamless Wine Import & Customs Brokerage

KEY LINKS

  • UK Tariff (Commodity Codes)
  • Do I Need EORI
  • Incoterms
  • We Use L-WIN

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